Privacy Policy

This Privacy Policy explains how Playntra, an online store owned and operated by FARUKIO LTD, collects, uses and protects your personal data when you visit our website or place an order with us. We handle your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where it applies to our customers in Germany, the EU General Data Protection Regulation (EU GDPR).

1. WHO WE ARE

Playntra is an online store owned and operated by FARUKIO LTD, a company registered in England and Wales with Company Number 17375270.

Registered Office: 9 Craighall Avenue, Manchester, M19 2BR, United Kingdom

Email: info@playntra.com

Phone: +44 7916 583742

FARUKIO LTD is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. WHAT INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

1. Contact details, such as your name, email address, delivery and billing address and phone number.

2. Order details, including the products you buy, your shoe sizes, order value and order history.

3. Payment information, which is processed securely by our payment providers. We never store your full card details ourselves.

4. Technical information, such as your IP address, browser type and device information.

5. Usage information, such as the pages you visit and how you use our website, usually collected through cookies and similar technologies.

6. Any information you choose to share with us when you contact our customer service team.

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

1. Process and deliver your orders, including payment and shipping.

2. Keep you updated about your order, such as order confirmations, dispatch notifications and replies to your questions.

3. Handle returns, refunds and complaints.

4. Improve our website, our product range and your shopping experience.

5. Meet our legal, accounting and tax obligations.

6. Send you marketing emails about new arrivals and offers, but only where you have agreed to receive them.

7. Detect and prevent fraud or misuse of our website.

4. LEGAL BASIS FOR USING YOUR DATA

We only use your personal data where we have a lawful reason to do so. These are:

1. Contract: when we need your data to process and deliver your order (Article 6(1)(b) GDPR).

2. Legal obligation: when we need to keep records for tax and accounting purposes (Article 6(1)(c) GDPR).

3. Legitimate interests: when we use your data to improve our services, keep our website secure or prevent fraud, as long as this doesn't override your rights (Article 6(1)(f) GDPR).

4. Consent: when you agree to receive marketing emails or accept non essential cookies (Article 6(1)(a) GDPR). You can withdraw your consent at any time.

5. WHO WE SHARE YOUR INFORMATION WITH

We never sell your personal data. We only share it where needed with:

1. Our website platform, Wix, which hosts our online store.

2. Payment providers, so your payments can be processed securely.

3. Delivery and courier companies, so we can get your order to you.

4. Analytics and marketing tools, to understand how our website is used and, where you've agreed, to send you marketing emails.

5. Customs authorities, where needed for orders shipped from the United Kingdom to Germany.

6. Professional advisers, authorities or law enforcement, where the law requires it.

Everyone we work with must keep your data secure and handle it in line with data protection law.

6. COOKIES

Our website uses cookies and similar technologies to make the site work properly, remember your preferences and understand how visitors use our store. Non essential cookies are only used if you agree to them. You can manage or turn off cookies in your browser settings, but some parts of the website may not work as they should if you do.

7. HOW LONG WE KEEP YOUR DATA

We only keep your personal data for as long as we need it for the purposes explained in this policy. Order and payment records are kept for as long as required by UK tax and company law, which is usually six years. Marketing data is kept until you unsubscribe or ask us to delete it.

8. YOUR RIGHTS

Under data protection law, you have the right to:

1. Ask for a copy of the personal data we hold about you.

2. Ask us to correct any data that is wrong or incomplete.

3. Ask us to delete your data, where we are legally able to.

4. Object to or ask us to limit how we use your data.

5. Ask for your data in a format you can take to another provider.

6. Withdraw your consent at any time, where we rely on consent.

7. Make a complaint to a data protection authority.

To use any of these rights, just email us at info@playntra.com. We'll reply within one month.

If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) in the UK at ico.org.uk. If you live in Germany, you can also contact the data protection authority in your federal state.

9. KEEPING YOUR DATA SAFE

We use appropriate technical and organisational measures to protect your personal data from being lost, misused, accessed without permission or changed. However, no method of sending data over the internet is ever completely secure, so we cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

Our website is not aimed at children, and we do not knowingly collect personal data from anyone under 18. If you believe a child has given us their personal data, please contact us and we'll take the right steps to remove it.

11. INTERNATIONAL DATA TRANSFERS

As we are based in the United Kingdom and also serve customers in Germany, your data may be transferred between the UK and the European Economic Area. The UK and the EU recognise each other's data protection standards as adequate. Where any of our service providers process data in other countries, we make sure appropriate safeguards are in place to protect it.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to how we work or to the law. Any updates will be posted on this page.

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

Playntra

FARUKIO LTD

9 Craighall Avenue

Manchester

M19 2BR

United Kingdom

Email: info@playntra.com

Phone: +44 7916 583742