Shipping and Delivery

At Playntra, we want your new shoes to reach you safely and as quickly as possible. Below you'll find everything you need to know about how we process and ship your order.

 

 

ORDER PROCESSING

 

Orders are usually processed within 1 to 3 business days once your payment has been confirmed. During busy periods, such as sale events or the run up to Christmas, processing can take a little longer. We really appreciate your patience during these times.

 

 

WHERE WE SHIP FROM

 

All orders are packed and shipped from the United Kingdom.

 

 

SHIPPING DESTINATIONS

 

We currently deliver to addresses in:

 

1. The United Kingdom

2. Germany

 

At the moment we are unable to ship to any other countries.

 

 

SHIPPING COSTS

 

Standard shipping is free on all orders to the United Kingdom and Germany. Any shipping options and costs are always shown clearly at checkout before you complete your purchase.

 

 

DELIVERY TIMES

 

Our free standard shipping usually takes 3 to 5 business days once your order has been dispatched.

 

These delivery times are estimates rather than guarantees, as delivery can be affected by things outside our control, including:

 

1. Courier delays

2. Bank and public holidays

3. Extreme weather

4. Customs checks on orders sent to Germany

5. Unexpected logistical problems

 

 

ORDER TRACKING

 

As soon as your order has been dispatched, we'll send you a confirmation email with tracking information where available, so you can follow your parcel all the way to your door.

 

 

ORDERS WITH SEVERAL ITEMS

 

If you order more than one item, your shoes may be sent in separate parcels and arrive on different days. You won't be charged anything extra for this.

 

 

INCORRECT SHIPPING DETAILS

 

Please check your delivery address carefully before placing your order. Playntra is not responsible for delays or failed deliveries caused by incorrect or incomplete address details given at checkout. If you notice a mistake, contact us as soon as possible and we'll do our best to update it before your order is dispatched.

 

 

LOST OR DAMAGED PARCELS

 

If your parcel arrives damaged or doesn't arrive at all, please contact us at info@playntra.com as soon as possible. If you can, include your order number and a photo of the parcel and its contents. We'll work with our delivery partner to sort it out for you.

 

 

QUESTIONS

 

If you have any questions about your order or our shipping process, we're happy to help:

 

Email: info@playntra.com

Phone: +44 7916 583742